Metrics and Incentives in Outsourcing : Driving Peak Performance
- Topics:
- Project Management
- Tags:
- Business Operations,
- Incentive,
- It Operations,
- Metrics,
- Outsourcing,
- Outsourcing & Subcontracting,
- Performance,
- Sales,
- Sales Force Management
- Source:
- Accenture
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Overview: The article is for project management where the main issues are related to metrics and incentives. Metrics and incentives are an important component of outsourcing relationships, but as executives use out- sourcing more strategically, these become more critical than ever. In this research study, it is found that each type of outsourcing relationship calls for different metrics and incentives to some extent. More importantly, executives also use the same metrics and incentives in different ways to shape the outsourcing relationship they need. Tapping new sources of value means sharing ownership for results with an outsource partner. The more transformational the outsourcing agenda is, the more blurred the lines of accountability and control become. Executives who operate at this cutting edge have loosened their white-knuckle grip on control and use metrics and incentives to foster commitment.
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Format: PDF | Size: 699KB | Date: Sep 2001 | Pages: 9
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