The Snowball Effect : Characteristics of Outstanding Outsourcing Relationships
- Topics:
- Contracts and SLAs
- Tags:
- Business Operations,
- Everest Group,
- It Operations,
- Outsourcing,
- Outsourcing & Subcontracting,
- Snowball
- Source:
- Everest Group
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Overview: "The article states about the relationship and agreement in outsourcing. Outstanding success in outsourcing occurs when the buyer selects a service provider that ensures the greatest impact on the buyer’s business imperatives, when a riskreward pricing structure is used as an incentive for the service provider, and when the parties determine before contract signing how they will manage the relationship and interact with each other. Outsourcing is complex and strategic, and executives need a breadth of skills and a depth of knowledge to do it successfully. Success comes with being able to join the beginning goals with the end results. While there is not universal agreement on all the elements that ensure success in an outsourcing arrangement, studies show that success is directly related to the mechanisms that are in place up-front to control the parties’ interactions throughout their relationship. "
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Format: PDF | Size: 230KB | Date: Feb 2002 | Pages: 19
