BPO Takes Off
- Topics:
- Evaluation
- Tags:
- BPO,
- Business Operations,
- Business Process Outsourcing (BPO),
- It Operations,
- It Services,
- Outsourcing,
- Outsourcing & Subcontracting,
- Penton Media Inc.
- Source:
- Penton Media
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Overview: Business Process Outsourcing enters its second decade as a substantially changed animal, far more complex than the single-process, single-location arrangements that marked the early years. BPO now commonly entails outsourcing multiple functions, often to a single provider, with the work performed in multiple locations spread around the globe or "co-sourced" at hybrid-model shared-service centers. At the same time, finance and accounting (F&A) processes have emerged as prime candidates for BPO. The paper focuses on the stronger reliance on the use of offshore resources in an F&A solution. Both of these trends are driven by the ongoing search for more cost-effective solutions. A third trend is an appreciation by clients that effective transaction processing can lead to a more comprehensive use of F&A outsourcing.
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Format: HTML | Date: Jan 2003 | Pages: 5
