ISO 19011: A Missed Opportunity
- Topics:
- ISO Standards
- Tags:
- Business Operations,
- Quality,
- Process Improvement,
- Process,
- Oxebridge Quality Resources,
- It Operations,
- Iso standards,
- ISO 9001,
- ISO,
- Tqm/Six Sigma/ISO 9000
- Source:
- Oxebridge Quality Resources
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Overview: ISO 9001:2000 introduced the "process approach" to management systems, something that dramatically altered not only the way the standard itself was written, but also how every company would be required to manage it's quality system. Gone were the linear "20 elements," replaced by a far more flexible set of clauses that not only required a process approach (Clause 4.1), but recognized that the implementation of ISO 9001 was a process in and of itself, and that the standard was thus a process definition. The new ISO 9001 requirements demand that a company understand its operations as a series of linked, interactive processes, and manage each process by allocating resources, defining methods and criteria for monitoring, and taking action when a process fails to meet expectations.
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Format: HTML | Date: Jan 2003 | Pages: 1
