Investigating the rationale for pursuing total quality management(TQM) as a valid competitive strategy for SME's
- Topics:
- Analysis,
- Total Quality Management
- Tags:
- Business Operations,
- Chileshe & Watson,
- Competitive Strategy,
- It Operations,
- Quality,
- Small And Medium Enterprise,
- Smb/Sme,
- Total Quality Management,
- Tqm/Six Sigma/ISO 9000
- Source:
- Chileshe & Watson
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Overview: "The importance of Total Quality Management (TQM) for Small and Medium Sized (SME?s) is widely acknowledged by various authors. It state that SME's are often suppliers of goods and services to larger organizations and therefore a lack of product quality and/or service from SME's could adversely affect the competitive performance of larger organizations. The main aim of the paper is to establish the rationale for the adoption of TQM within construction SME's The study seeks to gain an understanding of whether organizational performance is directly correlated to the adoption of TQM. It also seeks to establish whether it is a true vehicle for the attainment of a sustainable competitive advantage. The paper also focuses on the methodological aspects such as construct validity, measurement errors, sampling errors, choice of respondents which have previously affected studies in the field of Production and Operations Management (POM). "
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Format: PDF | Size: 41KB | Date: Aug 2000 | Pages: 7
