Is It Practice Or ISO That Makes Perfect?
- Topics:
- ISO Standards
- Tags:
- BSI,
- Quality,
- Process Improvement,
- ITA Group,
- It Operations,
- Iso standards,
- ISO 9001 Certification,
- ISO 9001,
- ISO,
- Business Operations,
- ...
- Source:
- BSI
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Overview: ITA Group's success comes from focusing on doing things right the first time, on time, every time, and always to their clients' satisfaction. What this means to ITA Group's clients is that they receive products, services and solutions that meet and exceed their requirements and expectations and ITA Group consistently delivers what it promises. The company had an informal system in place, but ISO 9001 helped the firm formalise and document operating procedures, which proved profitable for the internal customers. ISO 9001 has increased employee satisfaction at ITA Group, which is evidenced in an improved employee retention rate in the past year. ISO 9001 certification has created greater interest in the company from within its existing client base and among prospective new clients.
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Format: HTML | Date: Jan 2003 | Pages: 1
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