The Strategic Dynamics of Total Quality Management: A Grounded Theory Research Study
- Topics:
- Total Quality Management
- Tags:
- Business Operations,
- It Operations,
- Model,
- Quality,
- Theory,
- Total Quality Management,
- Tqm/Six Sigma/ISO 9000
- Source:
- American Society for Quality
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Overview: The aim of this article is to describe the development of total quality management (TQM) models using a grounded theory research methodology where a key part of the methodology is a longitudinal study. The models seek to capture the development of quality within organizations over time and thus to contribute a dynamic perspective. This article seeks to help fill the void by examining organizational practice with the view to develop underpinning theoretical models through grounded theory research.The article describes five models, which can be combined to describe the effective development of TQM within an organization and the strategic application of the business excellence model (BEM). The case study is used to illustrate the application of the models in a dynamic situation.
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Format: HTML | Date: Jan 2002 | Pages: 1
