Does Higher Inventory = Lower Customer Service?

Topics:
Inventory Management
Tags:
Customer Relationship Management (CRM),
Sales Strategy,
Sales Force Management,
Sales,
R. D. Garwood,
Product Marketing,
Marketing,
Inventory,
Enterprise Software,
Customer Service,
...
Source:
R. D. Garwood

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Overview: Every sales person's worst nightmare is the dreaded inventory reduction program. Intuitive reasoning can lead them to believe that lower inventory will result in bare shelves and unhappy customers. It just seems logical! Most inventory text books validate the less inventory fear. The overall message is simple. The companies who Spin (as opposed to Turn ) their inventory don't manage the inventory. They focus on the processes and planning parameters. Lower inventory and higher customer service is the result. The article suggests to read and try it.

(Is this item miscategorized? Does it need more tags? Let us know.)

Format: HTML | Date: Jan 2003 | Pages: 1

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