Best First Steps in BPO-Exult & Bank of America

Topics:
Sourcing
Tags:
Bank Of America Corp.,
OutSourcing Journal,
Outsourcing & Subcontracting,
Outsourcing,
Marketing,
It Operations,
Financial Services,
Equity Stake,
Business Operations,
Pricing
Source:
OutSourcing Journal

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Overview: The article is about the success venture of Bank of America and Exult. Bank of America knew what it would take to ensure success when it decided to outsource its human resources functions. The article has the bottom-line story of the definitive steps they took upfront to find the right supplier, shape their new relationship together, and the effect of the Bank taking an equity stake in Exult. Gain sharing, equity stakes and other risk-reward pricing structures enhance the value that can be achieved through outsourcing, but their ultimate success is built on mutual trust and carefully understanding what is required.

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Format: HTML | Date: Feb 2002 | Pages: 1

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