Quality in U. S. Manufacturing Industries: An Empirical Study
- Topics:
- Specifications and Control
- Source:
- American Society for Quality
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Overview: Quality management practices are determined in this research study from previous research, in-depth interviews, multiple case-study analysis, and an empirically based survey. Quality management practices that contribute to higher levels of quality are important for consumers and for business performance. Making matters more difficult is that quality management practices of today must involve more than the manufacturing entity; they must involve the suppliers, sub-suppliers, and end-product producers. These combined entities create a manufacturing supply chain, and the ability to understand how each level interacts with the other is the key to improved quality, performance, and productivity. Quality management practices were determined in this research study from previous research, in-depth interviews, multiple case-study analysis, and an empirically based survey. In addition, the study differs from previous studies of quality management practices because they relate quality management practices to the respondents’ level in their supply chain.
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Format: HTML | Date: Jul 2002 | Pages: 1
