Does ISO 9000 Give a Quality Emphasis Advantage?
- Topics:
- ISO Standards
- Tags:
- American Society For Quality,
- Quality,
- Process Improvement,
- Manufacturing Company,
- Manufacturing,
- It Operations,
- Iso standards,
- ISO 9000,
- Business Operations,
- Tqm/Six Sigma/ISO 9000
- Source:
- American Society for Quality
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Overview: This research examines the relative importance attached, by the chief executives of 93 service and 112 manufacturing organizations. The analysis finds evidence that the emphasis on quality increases in service firms with higher QCert value scores, so as to provide a greater balance between internal and external dimensions of quality. In contrast, increased emphasis is only found on internal quality in manufacturing firms. This suggests that accreditation to an ISO 9000 standard has a more profound effect on service firms than on manufacturers. The research data analyzed in this article were obtained by questionnaire survey of 500 of the United Kingdom’s largest service and manufacturing companies.
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Format: HTML | Date: Jan 2001 | Pages: 1
