Business Process Design: Correlates of Success and Failure
- Topics:
- Project Management
- Source:
- American Society for Quality
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Overview: This article summarizes 75 organizational change efforts that had Business Process Design (BPD) as an objective. BPD was found to be a common type of organizational change and usually occurred in combination with other types of change. Business Process Design (BPD) is one of the most common forms of organizational change (Mourier and Smith 2001). BPD is any planned change in a business process to permanently improve the functioning of that process. BPD was a major trend in the 1990s and it was considered as a “panacea of choice for an increasing array of organizational maladies.” The research presented in this article does not deal with TQM-inspired process improvement. The brief discussion of TQM is presented because proponents of radical process improvement generally contrast their approaches to TQM.
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Format: HTML | Date: Apr 2003 | Pages: 1
