Ten Key Questions For Developing Effective Service Level Agreements

Topics:
Contracts and SLAs,
Evaluation
Tags:
Channel Management,
Everest Group,
It Operations,
It service Management,
Marketing,
Service Level Management,
SLA
Source:
Everest Group

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Overview: In a service level agreement (SLA), a supplier agrees to achieve defined levels of performance and a customer obtains rights and remedies if the supplier fails to achieve those levels of performance. The first and most important step in developing an effective SLA is to ask the right questions. This article will give questions and some background on how to choose the right answers. These questions are mainly related to service level, measuring service level, process to measure and many more.

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Format: HTML | Date: Oct 2001 | Pages: 1

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