Differentiate Your Business Based On Outstanding Customer Service
- Topics:
- Positioning and Segmentation
- Tags:
- Applied Training & Consulting Systems,
- Customer Relationship Management (CRM),
- Customer Service,
- Enterprise Software,
- Marketing,
- Product Marketing,
- Software
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Overview: There is so much lip service paid to customer service that even those businesses that provide lousy customer service begin believing their own hype about how the customer comes first. The fact is that most businesses do a very poor job of serving their customers. Many have simply fooled themselves into thinking that they are doing a wonderful job of providing outstanding service. Avoid being one of those businesses. Nothing short of outstanding customer service should be acceptable in any business. But virtually every day we run into examples of customer service that ranges from pitiful to barely acceptable. Rarely do we encounter truly outstanding service.
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Format: HTML | Size: 11KB | Date: Jul 1999 | Pages: 1
