Getting to the Heart of Technical Support™

Topics:
Telesales - Telemarketing
Tags:
Call Centers,
Training,
Software,
Sales Training,
Sales Strategy,
Sales Force Management,
Sales,
It Operations,
Impact Learning Systems,
Human Resources,
...
Source:
Impact Learning Systems

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Overview: We develop skills-based customer service training and sales training programs designed to change behavior and improve performance in call center representatives. Each call center training program includes the HEART Model™, a paradigm of five common-sense principles that are essential to good customer communication.

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Format: HTML | Size: 20KB | Date: Sep 2003

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