High Performance HR Practices And Customer Satisfaction:

Topics:
Business Models,
Organizational Effectiveness
Tags:
CAHRS,
Customer Satisfaction,
High-performance,
Human Resources,
Marketing,
Product Marketing
Source:
CAHRS

FREE Registration is required

Overview: "This research examined organizational commitment and customer focus as mediators between HR practices and customer satisfaction of seventy-one work units from twenty-five business units from a single firm in the food service industry. Customer satisfaction was assessed by ratings from multiple customers eighteen months after HR practices and process mechanisms were assessed from unique groups of employee respondents. Results suggest that employee commitment and customer focus partially mediate the relationship between HR practices and customer satisfaction. "

(Is this item miscategorized? Does it need more tags? Let us know.)

Format: PDF | Date: Jan 2002 | Pages: 26

People who downloaded this item also downloaded

White Paper 7 Key Trends Influencing HR In 2009 and Beyond
White Paper Human Resources Department: Role Within the Organization
White Paper Human Resources Best Practices
White Paper Human Resource Management and Performance: A Comparative Study of Ireland and the Netherlands
White Paper How High Performance Human Resource Practices And Workforce Unionization Affect Managerial Pay

Top results from Organizational Effectiveness

Webcast Business Productivity Online Suite - Communicate Success
White Paper Online IT Training Company Deploys Web Conferencing Service, Saves Time and Money
White Paper The Compelling Case for Conferencing
White Paper Twelve Ways to Reduce Costs with Microsoft® SQL Server® 2008
White Paper Surviving and Thriving in the Customer-Driven Age

» View all Organizational Effectiveness listings

advertisement
advertisement
  • Click Here
  • Click Here
  • Click Here
advertisement

Returning users: Log In Here!

Already registered on BNET, TechRepublic, or ZDNet? Simply log in.

Free Membership: Sign Up Now!

Sign up for a free membership today and get instant and unlimited access to one of the largest databases of white papers, webcasts, and casestudies anywhere. Your FREE membership allows you to:

  • Download an unlimited amount of content, including classic and current white papers, case studies, webcasts and more
  • Track content on your chosen topics of interest
  • Receive targeted email alerts when your favorite content is added
  • Save content for future reading
  • Receive our member newsletter

When you register to access this directory, you become a member of BNET. In addition, you allow us to share your information with companies that produce products or services featured in the library--so that such companies may contact you with information and offers regarding their products and services. This enables us to keep the library a free service. As a directory registrant, you will receive a complimentary subscription to the BNET member newsletter, The BNET Report. You can unsubscribe from this newsletter at any time. By clicking the Sign up button, you indicate that you agree to our Terms and Conditions and have read and understand our Privacy Policy (updated).