New Mediator Capabilities in Online Dispute Resolution

Topics:
Arbitration and Mediation
Tags:
Benefits,
Delivery,
HR.com,
Human Resources,
Internet,
Productivity
Source:
HR.Com

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Overview: The article discusses about new mediator capabilities in online dispute resolution. Most ADR professionals can easily envision how audio and video-conferencing will allow for the delivery of effective dispute resolution services over the Internet, mostly by replicating face-to-face ADR processes. However, there are advantages to online dispute resolution service delivery and computer mediated communication that cannot be integrated into purely synchronous, face-to-face ADR service delivery. We are just beginning to use these techniques, but mediators should get trained in the new tools available online and try them out to see what benefits they can offer.

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Format: HTML | Size: 48KB | Date: Oct 2001 | Pages: 1

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