A "Service Level Agreement" Can Be Great PR For Your Department
- Topics:
- Contracts and SLAs
- Tags:
- Associated Content,
- It Operations,
- It service Management,
- Public Relations,
- Service Level Management,
- Service Organization,
- SLA
- Source:
- Associated Content
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Overview: You are probably somewhat familiar with the concept of a "Service-Level Agreement", which give you some idea of what kind of response you can expect from a service organization. For call centers/customer service organizations, service level agreements are really a "Must have". However, if you are the manager of a department in an organization - ANY department, and ANY organization - you too have customers; even if they are internal customers - and you should look into creating a "Service-Level Agreement" for them. For the uninitiated, a "Service-Level Agreement" (or SLA) is a set of expectations that are published by an organization to help their customers understand how and when they can expect to receive help.
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Format: HTML | Date: Jul 2008
