Achieving Superior Customer Service Through On-The-Job Training
- Topics:
- Staff Training
- Tags:
- Associated Content,
- Software,
- Sales Strategy,
- Sales,
- Retail,
- Recruitment & Selection,
- Product Marketing,
- Payroll Solutions,
- Marketing,
- Human Resources,
- ...
- Source:
- Associated Content
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Overview: In the retail industry, there is nothing more critical to a business's success or failure than the ability of the Customer Service Representative (CSR) workforce. Even the product line is not so important; a retailer can offer the best products in the world at the best prices, but if the CSRs aren't up to the task of taking care of the customers' needs, then the business will not make sales.
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Format: HTML | Date: Jun 2008
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