Integrated E-Government

Topics:
E-government
Tags:
Advertising & Promotion,
Agency,
E-government,
Government,
Jack Shaw,
Marketing
Source:
Jack Shaw

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Overview: An e-government solution should enable citizens to conduct common transactions online, without users having to understand the structure of the government agencies involved. These same integrated self-service capabilities can enable government employees to more easily find information both within their agency and from other agencies. This is especially true if the government has made certain that the ability to publish and update information online is in the hands of those business process managers who understand the particular agency functions and responsibilities. Government employees can realize an additional benefit from an e-government strategy: improved productivity. By providing self-service capabilities for constituents, you've taken some of the load off employees.

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Format: HTML | Date: Jan 2008 | Pages: 2


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