Challenges Indian Offshore Teams Face In Working With Americans

Topics:
Cross Cultural Management,
Outsourced Services
Tags:
Business Operations,
Training And Certification,
Training,
Team Management,
Team,
Supply Chain,
Outsourcing & Subcontracting,
Outsourcing,
Offshore,
Management,
...
Source:
Change Management Consulting & Training

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Overview: As the foremost "Hot spot" for America's offshoring and offshore outsourcing of technology and business services functions today, India presents an important case study of differences in business culture. In the course of years of giving seminars to both American and Indian teams working together, the author have found recurring themes and incidents that point to underlying cross-cultural differences in mindset, values and approach to business interactions. Once you get past the more obvious mutual adjustment issues of time zones, logistics, work and holiday schedules, accents, names and language (American vs. Indian English), there are five elements of American business culture that pose special challenges for Indian teams interacting with their American counterparts - whether in the ITO, BPO or call center environment.

(Is this item miscategorized? Does it need more tags? Let us know.)

Format: PDF | Size: 263KB | Date: Sep 2006 | Pages: 2

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