Use E-Mail As A Tool To Build Customer Loyalty

Topics:
e-Business and e-Commerce,
Marketing Strategy
Tags:
Customer Relationship Management (CRM),
Tone,
Software,
Productivity,
Product Marketing,
Pertinent Information,
Online Communications,
Marketing,
Enterprise Software,
E-mail,
...
Source:
Pertinent Information

FREE Registration is required

Overview: Customer service is the way company employees serve the customers in a, friendly, timely and speedy delivery with guarantees or warranties on a consistent basis. Everyone within an organization is responsible for thoughtful customer service from the supervisors and managers to the administrative staff. E-mail is the perfect tool to use for honing your non-verbal communication skills. Remember to use the same language unless there is profanity included. By wary about the tone you are using. In response to the tone of customers, mirror their tone briefly in a positive way and finally slow down the tone. People like people who are like themselves.

(Is this item miscategorized? Does it need more tags? Let us know.)

Format: HTML | Date: Jan 2008 | Pages: 5

People who downloaded this item also downloaded

Download 10+ IT pros share the utilities and tools they can't live without
White Paper Market Segmentation - Starting With The Basics
White Paper Ten Suggestions to Build Customer Loyalty
Research Report B2B Email Marketing Best Practices: Hewlett-Packard

Top results from Marketing Strategy

White Paper SQL Server 2008's Dynamic Duo: Management Views and Functions
White Paper IOS Tips and Tricks
White Paper The Essential Guide: Real-Time High Availability for Exchange - Replicate Exchange Data for Improved Resiliency
White Paper Looking for a fast payback? 10 Minutes with Free Tool Can Save Thousands
Webcast Live Webcast: Web Attacks: How Hackers Create and Spread Malware

» View all Marketing Strategy listings

advertisement
advertisement
  • Click Here
  • Click Here
  • Click Here
advertisement

Returning users: Log In Here!

Already registered on BNET, TechRepublic, or ZDNet? Simply log in.

Free Membership: Sign Up Now!

Sign up for a free membership today and get instant and unlimited access to one of the largest databases of white papers, webcasts, and casestudies anywhere. Your FREE membership allows you to:

  • Download an unlimited amount of content, including classic and current white papers, case studies, webcasts and more
  • Track content on your chosen topics of interest
  • Receive targeted email alerts when your favorite content is added
  • Save content for future reading
  • Receive our member newsletter

When you register to access this directory, you become a member of BNET. In addition, you allow us to share your information with companies that produce products or services featured in the library--so that such companies may contact you with information and offers regarding their products and services. This enables us to keep the library a free service. As a directory registrant, you will receive a complimentary subscription to the BNET member newsletter, The BNET Report. You can unsubscribe from this newsletter at any time. By clicking the Sign up button, you indicate that you agree to our Terms and Conditions and have read and understand our Privacy Policy (updated).