Make Customer Experience a Cornerstone of Your Revenue Strategy

Topics:
Account Management,
Brand Strategy,
CRM,
Marketing Communications,
Marketing Strategy
Tags:
Citrix Systems Inc.,
Customer Experience,
Finance,
Operational Accounting,
Revenue
Source:
Citrix Online

Vendor Registration: required

Overview: View this BNET Webcast to hear industry expert Jeffery Tarter, Executive Director of the Association of Support Professionals (ASP), share how leading companies are investing in support and services to deliver a better customer experience, which translates to customer loyalty and reoccurring revenue. Also, listen as Services Management Consultant Robert Bell shares his experience in building world-class support and service operations by leveraging remote-support technology to deliver a better customer experience, resulting in increased customer loyalty, renewals and reoccurring revenue.

During this event, moderated by James Hilliard you can:

  • Hear results from an extensive ASP research survey on the impact of maintenance and services revenue
  • Learn how to measure and communicate the value of your support and services to your customers
  • See how Citrix GoToAssist Corporate remote support has enabled companies to increase customer satisfaction and loyalty
Featured Speakers:
  • Jeffery Tarter, Executive Director, Association of Support Professionals
  • Robert Bell, Services Management Consultant
  • Donna Gill, Group Manager, Citrix Online
Brought to you by:
GoToAssist

(Is this item miscategorized? Does it need more tags? Let us know.)

Format: Webcast | Date: Jul 2008

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