Five Questions to Richard Whiteley

Topics:
Leading Change,
Small Business
Tags:
Customer Relationship Management (CRM),
Training And Certification,
Software,
Product Marketing,
Marketing,
Management,
Leadership,
Human Resources,
HSM,
Financial Accounting,
...
Source:
HSM

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Overview: President of the Whiteley Group, Richard Whiteley was co-founder of the Forum Corporation, a firm dedicated to training and consultancy. It has 700 employees, and that has maintained an average annual rate of return for shareholders of 36% during the last 29 years. He has advised businesses such as 3M, General Electric, Microsoft, Fidelity Investments, Mercedes-Benz, Marriott, American Express, and Delta Airlines. He is also the author of the books, Customer Centred Growth, Love the Work You're With, and The Corporate Shaman. Read this case study for qustions posed to Whiteley on his two specialist subjects: Motivation and customer service.

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Format: PDF | Size: 35KB | Date: Jun 2007 | Pages: 2

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