The Path to Intelligent Communications: Service Oriented Communications and SIP in the Contact Center and Across the Enterprise

Topics:
Account Management,
Business Process Management,
CRM,
e-Business and e-Commerce,
Telesales - Telemarketing
Tags:
Avaya Inc.,
Software,
SIP,
Session Initiation Protocol (SIP),
Service-Oriented Architecture (SOA),
Enterprise Software,
Emerging Technologies,
Customer Relationship Management (CRM),
Contact Center,
Web Services
Source:
Avaya

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Overview: Service-oriented architecture and session initiation protocol are revolutionary technologies that promise to transform communications. Many enterprises have begun deploying SOA and SIP as ways to increase the responsiveness and adaptability of their customer service operations. This paper outlines that latest advances and provides examples of where technology is making an impact.

(Is this item miscategorized? Does it need more tags? Let us know.)

Format: PDF | Size: 530KB | Date: Mar 2007 | Pages: 14

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