Five Minutes to Better Customer Loyalty

Topics:
Account Management,
Advancing the Sales Cycle,
Brand Management,
Brand Strategy,
CRM
Tags:
Cisco Systems Inc.,
Marketing
Source:
Cisco Systems

Overview: In today's business environment, providing great service might no longer be good enough to retain your customers. How can you make sure they keep coming back? What can you do to increase their loyalty? Learn the surprising secrets in a five-minute video interview with Janelle Barlow, author of Branded Customer Service: The New Competitive Edge.

Sponsored by Cisco, this special BizWiseTV excerpt for small and medium-sized businesses shows you how to create a lasting emotional connection with your customers, empower your HR and marketing departments to act as a team, and train every employee to nurture your customer base.

(Is this item miscategorized? Does it need more tags? Let us know.)

Format: Webcast | Date: Nov 2006

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