User Support Analyst

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Overview: The User Support Analyst job description template includes the following job summary: Investigates and resolves computer software and hardware problems of users. Receives telephone calls from users having problems using computer software and hardware or inquiring how to use specific software, such as statistical, graphics, data base, printing, word processing, programming languages, electronic mail, and operating systems. Talks to user to learn procedures followed and source of error. Answers questions, applying knowledge of computer software, hardware, and procedures. Asks user with problem to use telephone and participate in diagnostic procedures, using diagnostic software, or by listening to and following instructions. Additional information available includes essential job functions, additional responsibilities, and education and experience requirements.

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Format: WORD | Size: 26KB | Date: Nov 2009 | Pages: 1

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