Knowledge Work Productivity Assessment

Topics:
Organization
Tags:
Knowledge,
Management,
Productivity Measure,
Strategy,
Subjective Productivity Measurement
Source:
Tampere University of Technology

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Overview: Productivity is a key determinant for the success of any organisation. This holds true also in the case of knowledge-intensive organisations. Traditional productivity measures are based on measuring the quantities of outputs (i.e. products and services) produced as well as the inputs used in the production process. However, these quantitative methods cannot usually be applied to knowledge work because of, e.g., the qualitative nature of the output of knowledge work. Therefore, there is a need for a new measurement method that knowledge-intensive organisations could use in managing their productivity. Subjective Productivity Measurement (SPM) is a measurement approach that collects information about productivity through a questionnaire or an interview targeted to an interest group. This paper introduces a specific SPM method, "Knowledge Work Productivity Assessment" (KWPA).

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Format: PDF | Size: 342KB | Date: Nov 2005 | Pages: 20

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