Generating Citizen Trust In e-Government Using A Trust Verification Agent: A Research Note
- Topics:
- Decision Support Systems
- Tags:
- Agent,
- Citizen,
- E-government,
- Government,
- Security,
- University Of Bradford
- Source:
- University of Bradford
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Overview: This is an eGISE (eGovernment Integration and Systems Evaluation) network paper. It is motivated by a concern about the extent to which trust issues inhibit a citizen's take-up of online public sector services or engagement with public decision and policy making. This paper addresses one aspect of individual "Trust" decisions by providing support for citizens trying to evaluate the implications of the security infrastructure provided by the agency. Based on studies of the way both groups (citizens and agencies) express their concerns and concepts in the security area, the project will develop a software tool - a Trust Verification Agent (TVA) - that can take an agency's security statements (or security audit) and infer how effectively this meets the security concerns of a particular citizen.
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Format: PDF | Size: 89KB | Date: Jul 2006 | Pages: 11
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