Decision Support For SME Owners-Managers: A Performance Evaluation Benchmarking Tool

Topics:
Decision Support Systems
Tags:
Benchmarking,
Software,
Smb/Sme,
Small And Medium Enterprise,
Performance Evaluation,
Performance,
Management,
Enterprise Software,
Decision Support,
Databases,
...
Source:
Universite du Quebec a Trois-Rivieres

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Overview: This paper presents the PDG system, a decision support tool meant to evaluate SMEs from an external perspective in order to produce a diagnosis of their performance and potential, complemented with relevant recommendations on which owners-managers can base their decisions such as hiring new personnel or reinvesting in the company, for instance. The authors relate the PDG system to decision support systems and expert systems, and provide evidence showing how and why the PDG system exploits benchmarking in an original and valuable way for SMEs (Small and Medium-sized Enterprises). The research results show that benchmarking allows SMEs to improve their operational performance thus confirming the usefulness of benchmarking as a decision support tool, especially since traditional performance models for large enterprises do not apply well to SMEs.

(Is this item miscategorized? Does it need more tags? Let us know.)

Format: PDF | Size: 612KB | Date: Jun 2004 | Pages: 11

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