Understanding And Measuring eGovernment: International Benchmarking Studies

Topics:
Decision Support Systems
Tags:
Benchmarking,
E-government,
Government,
University Of Manchester
Source:
University of Manchester

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Overview: This paper is aimed at those involved - in planning, in undertaking, in using or in evaluating - the benchmarking or measurement of e-government. It draws on models of e-government and experience of benchmarking to answer four questions: why benchmark e-government? what to benchmark? how to benchmark? how to report? It provides a series of recommendations based on good practice or innovative practice, backed up by a set of conceptual frameworks and statistical findings. There is a particular sensitivity to benchmarking e-government in the "Majority world": the developing countries that are home to 80% of the world's population but, as yet, just 20% of e-government users.

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Format: PDF | Size: 417KB | Date: Jul 2006 | Pages: 46

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