Transforming Customer Self-Service With Video
- Topics:
- Audio and video
- Tags:
- Call Centers,
- Software,
- Service Quality,
- Marketing,
- It Operations,
- Enterprise Software,
- Customer Relationship Management (CRM),
- Corporate Communications,
- Contact Center,
- Cisco Systems Inc.,
- ...
- Source:
- Cisco Systems
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Overview: Cisco Systems believes that the video-enabled contact center offers significant cost reduction and revenue generating opportunities. Contact centers that move to video-enabled communications will see their operations break through current constraints to previously unprecedented levels of productivity, service quality, customer satisfaction, and brand loyalty. Demonstrating products rather than just describing them will increase sales. Standardizing and streamlining processes will decrease costs by minimizing interaction time with customers and enhancing agent productivity. And strengthening service quality and customer connections will build loyalty and enhance company image. This white paper will lay out Cisco's vision for the video-enabled contact center and explore its potential in more detail.
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Format: PDF | Size: 581KB | Date: Jun 2006 | Pages: 9
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