Using The NFR Framework In The Context Of The Balanced Scorecard: The Strategic Engineering Of Public IT
- Tags:
- Balanced Scorecard,
- Framework,
- Information Technology,
- Marketing,
- Marketing Research,
- Ohio State University,
- Public Sector
- Source:
- Ohio State University
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Overview: This paper examines the unique application of the Non-Functional-Requirements (NFR) Framework within the context of a Balanced Scorecard used to measure, manage and identify gaps in the strategic plan for the Department of Technology (DoT) in the City of Columbus, Ohio. Specifically, the NFR Framework enables the examination of tradeoffs and relationships in the organizational engineering of DoT. This comprehensive framework provides measures and procedures in direct support of key requirements in public sector technology departments - continuous improvement, transparency, traceability, accountability, and alignment with other city government departments in the delivery of public value.
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Format: PDF | Size: 104KB | Date: Jul 2006 | Pages: 7
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