Does EDS Add Value?: The Expansion Of IT Outsourcing And The Nature And Role Of Computer Services Firms

Topics:
Organization
Tags:
Business Operations,
Strategy,
Productivity,
Outsourcing & Subcontracting,
Outsourcing,
Management,
It Services,
IT Outsourcing,
It Operations,
Information Technology,
...
Source:
University of Manchester

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Overview: Drawing on extensive interviews with senior managers in leading computer services firms and their clients in four countries, this paper seeks to broaden our understanding of the deverticalisation process by exploring the conditions underpinning the oligopolistic nature of the IT (Information Technology) outsourcing market and the nature and role of leading computer services firms. The paper identifies the key features underpinning the apparent success of large computer services firms involved in IT outsourcing: the ability to manage a process that is both 'Recombinative' and learning-based. This paper explores the tensions and problems for value creation that arise from these features.

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Format: PDF | Size: 315KB | Date: Mar 2005 | Pages: 47

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