Computerization, New Workplace Organization, Skilled Labour And Firm Productivity

Topics:
Information Technology Strategy,
Organization
Tags:
ETH Zurich,
Human Capital,
Human Resources,
Information And Communication Technology,
Management,
Performance Management,
Strategy,
Workforce Management,
Workplace
Source:
ETH Zurich

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Overview: The present paper explores empirically the hypothesis that ICT (Information and Communication Technologies), new organizational practices and human capital are important determinants of firm efficiency and performance, further that the combined use of these three factors leads to a mutual strengthening of their impact on firm performance. The analytical framework is that of a production function at firm level. The paper's new contribution to empirical literature consists in being the first empirical study of this type for Switzerland, using a rich data set at firm level which were collected by means of a postal survey and giving particular attention to the complementarity issue (several approaches) and to the endogenization of the technology and organization variables.

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Format: PDF | Size: 114KB | Date: Mar 2004 | Pages: 33

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