The PS Charter - Beyond Financial Targets

Topics:
Strategy Formulation
Tags:
Financial,
Team Management,
Service Organization,
Senior Management,
QuickArrow,
Product Marketing,
Performance Management,
Marketing,
Management,
Human Resources,
...
Source:
QuickArrow

Vendor Registration: required

Overview: Companies of all sizes are continuing their efforts to build professional service capabilities. A majority of these efforts are not meeting management expectations. But exactly what does senior management want the professional service organization to achieve? Revenue growth? Profitability improvement? Customer satisfaction? Improved market share for other company offerings? This paper explains why a poorly defined charter significantly impacts the overall performance of the professional service organization. The paper also provides a simple, yet effective process the senior management team can follow to establish a prioritized PS (Professional Services) charter.

(Is this item miscategorized? Does it need more tags? Let us know.)

Format: HTML | Pages: 6


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