Toward A Theory Of Behavioral Operations

Topics:
Operational Change Management
Tags:
Harvard College,
Human Being,
Operating Systems,
Software,
Theory
Source:
President and Fellows of Harvard College

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Overview: Human beings are critical to the functioning of the vast majority of operating systems, influencing both the way these systems work and how they perform. Yet most formal analytical models of operations assume that the people who participate in operating systems are fully rational or at least can be induced to behave rationally. Many other disciplines, including economics, finance, and marketing, have successfully incorporated departures from this rationality assumption into their models and theories. This paper argues that operations management scholars should do the same. Initial studies are highlighted that have adopted a "Behavioral operations perspective" and explore the theoretical and practical implications of incorporating behavioral and cognitive factors into models of operations.

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Format: PDF | Size: 162KB | Date: Apr 2007 | Pages: 50

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