Improving Patient Outcomes: The Effects Of Staff Participation And Collaboration In Healthcare Delivery
- Topics:
- Healthcare Services
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Overview: Front-line staff possesses an immense amount of functional and experiential knowledge from which their organizations can learn. This paper examines two distinct processes for leveraging front-line staff knowledge in organizational learning - participation and collaboration. Participation describes front-line staff sharing decision-making authority with hierarchical superiors (e.g. managers). Collaboration refers to front-line staff respectfully working together by sharing information and coordinating activities to achieve a goal. Using a sample of hospital intensive care units, we found beneficial effects of front-line staff participation and collaboration on organizational performance, as measured by improvement in risk-adjusted unit mortality. However, the positive effects had contingencies. Participation's effect was contingent on the type of participation.
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Format: PDF | Size: 156KB | Date: Jul 2007 | Pages: 35
