Is It An Improvement When A Cannibal Uses A Fork Or Can 'Quality' Thinking Actually Change Outcomes?

Topics:
Process Improvement
Tags:
Enterprise Software,
Intervention,
Quality,
Software,
Supply Chain Management (SCM),
University Of Southern Queensland
Source:
University of Southern Queensland

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Overview: There continues to be contention that quality thinking entrenches existing operations leading to the more consistent delivery of what was happening previously. There is also a level of scepticism regarding quality policy and that it is really 'Rationalisation' under another guise. Any management process or intervention, such as quality, has distinct limitations and it can sometimes be the over enthusiastic belief in the potency of a particular intervention that creates a problem. After all, you can not blame a good idea for how it is used. The contingent method suggested in this paper applies a 'Supply chain' approach to better understanding the organisational setting and seeks to use quality thinking in concert with other key interventions to achieve improved outcomes.

(Is this item miscategorized? Does it need more tags? Let us know.)

Format: PDF | Size: 53KB | Date: Aug 2006 | Pages: 6

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