Challenge Of Adopting Multiple Process Improvement Frameworks

Topics:
Process Improvement
Tags:
Business Operations,
Software/Web Development,
Software Development,
Quality,
Process Improvement,
ITIL,
It Services,
Capability Maturity Model (CMM),
Capability Maturity Model,
University Of Southern Queensland
Source:
University of Southern Queensland

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Overview: The phenomenon of organisations concurrently implementing multiple process frameworks was highlighted in a survey conducted at the Australian Information Tech Technology Service Management Forum. While the survey gathered insights on the status, issues and expectations of organisations implementing the IT Infrastructure Library (ITIL), it was evident from the data co collected that many of these organisations are also adopting other frameworks such as Co Control Objectives for Information and related Technology (CobiT), Capability Maturity Model Integration (CMMI) and IS ISO 9001 (Q Quality Management System). This paper describes the processes included in ITIL, CobiT, CMMI and ISO 9001 and their increasing international diffusion throughout the Information Technology community.

(Is this item miscategorized? Does it need more tags? Let us know.)

Format: PDF | Size: 411KB | Date: Jun 2006 | Pages: 12

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