Competitive Advantage From Best Practice Outsourcing: The Untold Success Story
- Topics:
- Outsourced Services
- Tags:
- Best Practice,
- Competitive Advantage,
- Management,
- Service Management,
- Strategy,
- University Of Technology Sydney
- Source:
- University of Technology Sydney
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Overview: Understanding business priorities and leveraging third party skills to move critical non-core activities to best practice has provided an increasing number of organisations the opportunity to achieve best in class practices and costs. An increasing number of these arrangements are second generation alliance type contracts as organisations successfully learn to deal with the cultural issues of partnering and loss of direct control. During the process new skills and capabilities, such as outsourcing contract management, creating constructive tension and successful reward structures are learnt that facilitate success.
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Format: PDF | Size: 715KB | Date: Apr 2004 | Pages: 78
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