Improve Customer Rapport With Improv!
- Topics:
- Small Business
- Source:
- K. Clough
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Overview: As we look for ways to improve our rapport with customers, clients and prospects let's cast our gaze to improv - improvisational behavior popularized by those whacky folks seen in drama classes, theatre troupes, on the entertaining television show Whose Line Is It Anyway? It might surprise you to learn that even in something as spontaneous as Improvisation there are rules at play. Three in particular have direct relevance to our customer and client interactions.
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Format: HTML | Date: Jul 2007 | Pages: 5




