A Framework For Warranty Prediction During Product Development

Topics:
Product Development and Design
Tags:
Aerospace & Defense,
Rochester Institute Of Technology,
Research & Development,
Product Marketing,
Product Development,
Marketing,
Manufacturing,
Management,
Business Operations,
Aircraft,
...
Source:
Rochester Institute of Technology

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Overview: This paper describes the challenges faced by companies to manage warranty performance during product development. Understanding and reducing warranty cost often focuses exclusively on the analysis of product failures. However, warranty costs can also be incurred by events such as misaligned customer expectations that do not involve a product failure, per se. The paper first surveys the challenges faced by various organizations ranging from consumer electronics to aircraft engines to experimental high-energy physics accelerators. Then reviews the current state of the art to identify areas for improvements as well as needed integrations in order to develop a comprehensive framework that will be useful to product developers to manage and predict warranty performance during product development.

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Format: PDF | Size: 91KB | Date: Oct 2005 | Pages: 8

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