Innovative Employee Solutions Case Study: A 24/7 Customer Service Department Of A Large Order/Distribution Company

Topics:
Hiring Process,
Staff Training
Tags:
24/7 Customer,
Innovative Employee Solutions,
Staffing
Source:
Innovative Employee Solutions

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Overview: A 24/7 customer service department of a large order/distribution company wanted to find a service provider for the ramp up hiring of seasonal customer service employees. The company's human resources department recruits their own employees, which saves money from using the traditional recruitment staffing model for seasonal help. The objective was to outsource the payroll and administrative functions, and utilize the services of a staffing company only as necessary. Innovative Employee Solutions provided a cost saving and expeditious solution to getting the employees on payroll. Once the employees were recruited, screened and selected, they completed applications and Innovative assumed complete responsibility for tracking all their time cards, shift rates and processing the bi-weekly paychecks.

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