The Undeveloped Asset For Decreasing Customer Churn And Improving Profits

Topics:
Telecom Services
Tags:
Asset,
Telecommunications,
Telecom & Utilities,
Software,
Product Marketing,
Networking,
Marketing,
Knowlagent,
Enterprise Software,
Customer Service,
...
Source:
Knowlagent

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Overview: The fiercely competitive and economically challenging environment has forced every player in the telecom industry to emphasize existing customers, the core of any large company's revenue. To grow revenue, telecom providers are aggressively moving to retain good customers and improve their share of those customers? telecom spending. Because the dominant point of interaction for existing customers is the customer service center, it is quickly becoming the critical channel for customer retention, proactive marketing and sales efforts. As a result, the future of the telecommunications industry depends greatly on the customer service experience. This white paper will discuss the strategic importance of the customer service center and building best performance in customer service center agents for telecom providers.

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Format: PDF | Size: 419KB | Date: Jul 2003 | Pages: 12

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