The Business-IT Gap: A Key Challenge

Topics:
Organization
Tags:
Business Operations,
Productivity,
Outsourcing & Subcontracting,
Outsourcing,
It Operations,
IBM Corp.,
Gap,
Enterprise Software,
Customer Relationship Management (CRM),
Call Centers,
...
Source:
IBM

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Overview: Technological tools are ways of harnessing nature to accomplish work, ranging from steam engines to electricity, from automobiles to airplanes, from telephones to computers. Organizational methods are ways of organizing and managing people and other resources to accomplish work, ranging from factories to assembly lines, from M-organizations to franchises, from call centers to outsourcing. Rapid coevolution creates a number of challenges for business. In this paper, we examine one of the challenges (The business-IT gap) created by rapid coevolution and an approach to the challenge (Business architecture).

(Is this item miscategorized? Does it need more tags? Let us know.)

Format: PDF | Size: 103KB | Date: Sep 2003 | Pages: 5

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