Managing your Contact Center Requirements: Reviewing New Technology Management Options

Topics:
CRM,
Enterprise Resource Planning,
Telesales - Telemarketing
Tags:
Agent,
Real Estate,
It Operations,
Enterprise Software,
Customer Relationship Management (CRM),
Contact Center,
Call Centers,
Business Operations,
Avaya Inc.,
Software
Source:
Avaya

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Overview: Advanced self-service applications and the power of IP networking are changing the face of the modern contact center. But badly implemented self-service applications often fail in their key promise to reduce agent workloads, since annoyed customers quickly abandon the self help channel to seek help from a live agent. To realize the full potential of self-service contact center applications, you need expertise in implementing and managing them—something most enterprises lack. Fortunately, Avaya's Managed Services Solutions can help. Download this white paper to learn how.

(Is this item miscategorized? Does it need more tags? Let us know.)

Format: PDF | Date: Feb 2006 | Pages: 8

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