IP-Enabled Contact Centers: Lowering Costs, Raising the Customer Experience

Topics:
CRM,
Information Technology Strategy,
Telesales - Telemarketing
Tags:
Call Centers,
Contact Center,
Customer Experience,
Customer Relationship Management (CRM),
Enterprise Software,
IP,
It Operations,
Software
Source:
Avaya

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Overview: This paper explores how Internet Protocol (IP) can be leveraged to lower the cost of enhancing customer service via your contact center. IP is a critical enabler for multisite contact centers, providing the underlying technology that lets you cost-effectively extend your contact center to locations anywhere around the world -- from regional satellite and branch offices to offshore outsourcers, hosted solutions, and at-home agents -- and enables you to deliver consistent, high-quality customer service.

(Is this item miscategorized? Does it need more tags? Let us know.)

Format: PDF | Date: Dec 2006 | Pages: 12

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