Value Creation Through IT-Supported Knowledge Management?
- Topics:
- Information Technology Strategy
- Tags:
- Business Intelligence,
- Software,
- Management,
- Knowledge Management System,
- Knowledge Management,
- Knowledge,
- Enterprise Software,
- Data Management,
- Copenhagen Business School,
- Strategy
- Source:
- Copenhagen Business School
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Overview: Although many consulting companies have introduced IT-supported knowledge-management systems, and proponents of the literature continue to advocate knowledge management as a key to competitive advantage in consultancies, many knowledge management systems have fallen short of expectation in companies that have adopted them. This paper reports such an empirical, explorative study identifying the extent as well as impediments of the utilization of an IT-supported knowledge management system in a large, global consulting company. The main findings are that the majority of the IT users are not familiar with the knowledge management framework of the company; still the knowledge management system is used by 3/4 of all respondents, but mainly to search for general information, much less to participate in competence networks to develop shared knowledge assets.
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Format: PDF | Size: 76KB | Date: Feb 2003 | Pages: 14
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