A Model To Measure The Business Value Of Information Technology

Topics:
Information Technology Strategy
Tags:
Impact,
Information Technology,
Management,
Strategy,
University Of Texas
Source:
University of Texas

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Overview: The impact of Information Technology (IT) on improving the productivity of information work has been mixed. While some firms have realized gains, many others have found the benefits to be elusive. To further this line of research, it is necessary to understand the operational and process-level changes and isolate the impact of specific types of IT applications on organizational dynamic capabilities which mediate the impact of IT on firm performance. We measure the impact of different types of enterprise information technologies on firm performance based on two types of outcomes: business process-level measures such as project/program quality, cycle times, cost, and completion rates; and firm-level financial performance measures such as gross margin, return on assets, and return on equity.

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Format: PDF | Size: 271KB | Date: Mar 2005 | Pages: 38

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